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Operations Supervisor

The Operations Supervisor keeps the wheels of our business turning, and delivers the safe, reliable and punctual service our customers and clients expect and deserve.

Skills and knowledge

* Local area knowledge of Heathrow Airport and West London.
* Experience of at least running either regulated bus services or airside operations.
* IT skills - including Microsoft Suite, Coach Manager and OmniDas.
* Understanding of rotas and allocations.
* Willingness to learn and develop, with a can-do approach.
* Ability to react efficiently and decisively.
* Problem solving skills.
* A calm head under pressure.
* Understanding of Domestic GB and EU driving hours regulations.
* Ideally, a Category D Licence.
* To be a self-starter and team player.

You'll need to have:

* Full UK driving licence with a Cat D entitlement.
* Minimum two years driving experience.
* Certificate of Professional Competence (CPC).
* 5-year checkable work or education history.
* Clean criminal record.

Key tasks will include ensuring:

* Vehicle run-out and run-back is handled efficiently without delays.
* All Drivers have CPC, Driving License, and uniform.
* Covering, updating and allocating Crew and Private Hire movements efficiently to
ensure we're on time, every time.
* Service operated is fully covered in the event of driver or vehicle non-
availability, regulated and punctual.
* Drivers are aware of road closures and diversions.
* Conducting fact finds where necessary for early running, unnecessary delays, non-
compliant operation, or incidents.
* High-quality customer service is provided by phone and email.
* Driver compliance with Domestic GB and EU driving hours.
* Drivers' enquiries are resolved promptly.
* Completion of end of shift handover daily.
* Compliance checks 10% of run out daily or run backs (e.g. run out gate checks/run
back audits) are carried out, and documentation is stored correctly.
* All VCR cards are issued and returned ensuring they are completed correctly.
* Vehicle breakdowns and defects are dealt with promptly, in collaboration with
Engineering Team, and PMI/MOT/40K vehicles are provided on time. Vehicle breakdowns
are recorded in Freeway.
* Accidents and incidents are dealt with promptly, with relevant evidence and reports
captured.
* Lost mileage is recorded and minimised.
* Random or for cause drug and alcohol testing is carried out.
* Cleaning audits are completed.

Working environment

* You will be based at our Heathrow depot working in the traffic office.
* You will be expected to drive when required for operational needs.

Working Hours

* Shift working to an agreed rota, 4 on 4 off shifts Days and Nights available
* Day or Night Controller positions available.
* Day: 05:00-13:00 or 13:00-21:00
* Night: 21:00-05:30

Overtime available