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About the Role

My client has exciting opportunity to join their team. They are looking for an enthusiastic, experienced Customer Service Team Manager to lead a small and friendly team.

The Customer Service Team Manager will be responsible for the smooth running of the Customer Service / Sales office on a day-to-day basis.

As the key link between Sales, Production and Distribution, the role coordinates sales administration to ensure that all orders are fulfilled within agreed timescales. With a strong customer focus, the role is responsible for maximisation of sales to Telesales customers. The job holder will ensure that customer enquiries are responded to in a timely and effective manner, proactively troubleshooting issues and efficiently resolving any customer complaints.

Required Skills & Experience:

B2B experience, with developed people management skills.
Ability to lead and motivate a team to achieve bold targets.
Demonstrable understanding of the food industry.
Strong customer focus.
Telesales experience.
Numerate and accurate, with an eye for detail.
Ability to remain calm and logical in a fast-paced organisation.
Clear verbal and written communication skills, effective listening skills and an inclusive and collaborative approach.
Highly organised with the ability to manage multiple projects.
IT literacy, including Outlook, Excel, word and PowerPoint
Growth mindset, with a continuous improvement approach.
Open and honest with high standards of personal integrity.

Salary: £30,000 per annum. 
Working Arrangements: Full Time, Permanent, Monday – Friday, 40 hours per week. 
Location: On site, based in Malton, North Yorkshire