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Helpdesk Operator

At Axiom Personnel we are currently recruiting for a Helpdesk Operator to join our well established client based in St Albans, Hertfordshire.

Helpdesk Operator Responsibilities

* Respond to any enquiries through phone or email

* Escalate complex issues to higher-level support teams as needed

* Monitor system performance and availability

* Handle common issues like connection problems, service outages, and billing questions

* Assist in creating, modifying, and managing user accounts

* Maintain detailed records of all support requests and resolutions

* Use remote access tools when necessary to assist customers with device and software configurations.

Key Requirements-

* Must have experience with Microsoft 365

* Must have good English skills and excellent phone manner

* PC Literate

* Working in a team environment

The hours for this role are rotating on a 4 on 4 off basis

7:00am - 19:00pm & 19:00pm - 7:00am

Yearly Salary: £30k Per year

Please apply now for immediate consideration

Axiom Personnel are acting as an employment business in relation to this position