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Spencer Clarke Group are seeking a Resident Services Officer for a private client based in West London.

In this role, you will provide front line support to residents, ensuring efficient and high-quality housing services through good customer service and coordination of neighbourhood management tasks.

Key Duties:

Provide reception services, address tenant inquiries, and redirect queries to relevant teams.
Coordinate and manage tenancy-related tasks, including mutual exchanges, tenancy visits, and Right to Buy applications.
Maintain and update essential housing management information, including creating welcome packs and scheduling inspections.
Handle administrative duties such as processing post, managing requests, and supporting the delivery of project work.

Qualifications and Experience:

The successful candidate will have the following skills / experience:

Proven experience in delivering exceptional customer service, both face-to-face and via telephone/email.
Strong administrative skills, including handling correspondence, managing databases, and processing tenancy-related documentation
Experience in coordinating tasks related to tenancy management, such as mutual exchanges, tenancy visits, and compliance monitoring.
Ability to work effectively in a fast-paced environment, meeting deadlines and ensuring smooth communication across departments.

What's on offer:

Salary: £17+per hour

*may negotiate higher for exceptional candidates, based on experience*

Contract type: 3-6, months minimum, with a high likelihood of extension

Hours: Monday to Friday, 36 hours per week

How to apply:

Once your CV is received, if you are successful, you will be contacted.
Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.
For any further questions, please contact Taylor Kirkham on (phone number removed).INDSCG3