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Hire Controller

Job Description: As a Hire Controller, you will be a key point of contact for customers, offering support and assistance over the phone to help them decide which of our products will be most suitable for their needs. Y

Key Duties and Responsibilities:

* Customer Liaison: Manage hire, sales, and service enquiries, providing excellent customer service.

* Equipment Sourcing: Source equipment from third-party suppliers to supplement the company’s fleet and fulfill customer orders.

* Order Processing: Accurately process orders and coordinate with operational colleagues to allocate stock and arrange transport.

* System Management: Update the CRM and hire management system with relevant information and actions taken.

* Administrative Support: Perform general administrative duties, including raising purchase orders, negotiating hire rates, and processing payments.

Qualifications, Experience, and Abilities:

* Industry experience in a similar role.

* Previous experience working within a high-volume hire desk role.

* Knowledge of plant, machinery, small tools, lifting, and safety equipment (Preferable)

* Excellent customer service skills.

* Ability to work on own initiative.

* Creative and proactive in suggesting improvements.

* IT literate with proficiency in MS Office.

Apply now or call Pertemps Enfield for more details