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Job Title: Helpdesk Coordinator
Location: Glasgow
Job Type: Full-time, Permanent

About Us:

FM Search & Select are working with a leading facilities management company dedicated to delivering high-quality maintenance and support services to clients across various industries.

Role Overview:

We are seeking a highly organised and proactive Helpdesk Coordinator to join our Clients team in Glasgow. This role is essential in ensuring the smooth operation of our helpdesk function, handling service requests, liaising with clients and contractors, and maintaining accurate records to support efficient facilities management operations.

Key Responsibilities:

* Act as the first point of contact for clients, logging and managing service requests via phone, email, and helpdesk systems.

* Prioritise and assign maintenance and repair tasks to the appropriate engineers or subcontractors.

* Monitor job progress, ensuring timely completion and keeping clients informed of updates.

* Maintain accurate records of work requests, updates, and resolutions within the system.

* Ensure compliance with company policies, service level agreements (SLAs), and health & safety regulations.

* Generate reports and assist in analysing data to improve service efficiency.

* Assist in invoice processing, purchase orders, and general administrative tasks.

* Provide support to the wider facilities management team as required.

Requirements:

* Previous experience in a helpdesk or facilities management role is desirable.

* Strong organisational skills with the ability to multitask and prioritise workload.

* Excellent communication and interpersonal skills, both written and verbal.

* Proficiency in Microsoft Office and experience with helpdesk or CAFM systems.

* Ability to remain calm under pressure and solve problems effectively.

* A proactive and customer-focused approach.

* Experience in dealing with multiple Clients/ Contracts

Benefits:

* Competitive salary and benefits package.

* Opportunities for career development and training.

* Generous pension scheme and holiday entitlement

If you’re an experienced Helpdesk Coordinator looking for a rewarding career in with a leading Facilities company, apply today or contact Rebecca Logan at FM Search & Select Ltd