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Could you make a difference by helping schools and parents stay connected through an innovative SaaS platform?

We’re looking for a proactive Customer Support Technician with a passion for technology and top-notch service. You’ll play a vital role in supporting over 700 schools, providing exceptional support and ensuring high standards of service and customer satisfaction.

Job Title: Customer Support Technician (1st/2nd Line)

Location: Hybrid role, working 3 days in Loughborough offices

Salary: £25,000 - £30,000 per annum (depending on experience)

Benefits:

Unlimited holiday

Volunteer Day to give back to the local community

Perk Box

Pension contributions

Company events

Free office parking
Your Responsibilities:

Progress and resolve technical queries from operations

Diagnose, troubleshoot, and escalate service incidents as needed

Provide support via email, live chat, and telephone to schools and parents

Manage and resolve user support issues effectively

Follow and uphold processes and procedures to achieve successful outcomes
What We’re Looking For:

Experience in IT support, with SaaS experience highly desirable

Strong customer service focus with excellent communication skills

Excellent organisational skills, with the ability to work under pressure

Skilled in identifying faults and troubleshooting technical issues

Ability to work independently and collaborate within a team
Why join this company?

Be part of an innovative company offering genuine career growth opportunities

Work in a supportive and collaborative environment

Competitive salary and excellent benefits package

Opportunity to play a key role in transforming support processes and make a real impact
Recruitment Process

To apply for this position, please complete the short application form below and upload a copy of your CV. If you have any questions, please call John Boggis at Your Recruiters on (phone number removed). John is also available by WhatsApp on (phone number removed) and by email at .

The recruitment process with the hiring company includes a 2-stage interview with the Implementation Manager and CEO.

Are you looking to play a key role in Customer Services? Apply today!

Your Recruiters Limited are an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees. All applicants will receive a response, with detailed feedback provided to those unsuccessful at the interview stage