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Job Title: Customer Service Representative

Location: Edinburgh City Centre

Pay Rate: £13.49p/hr

Hours: Monday - Friday, 35 hours per week

Hybrid Working: 2 days per week in the office after training

Contract Type: Temporary - 12 months.

Start Date: February 2025

Are you looking for a new role in 2025? We are recruiting now for one of the UK largest finance organisations for Customer Support roles in Edinburgh.

At our client's organisation, we believe in creating a workplace where you can truly be yourself and have a rewarding career. With great colleagues, flexible working arrangements, and a multitude of career opportunities, you'll find a supportive and inclusive environment where you can thrive.

You will join a large established team, and be provided with a full 8 week training course to deliver exceptional service to customers across a wide range of products and services.

Your responsibilities will include:

Provide first class service to customers by acting as a first point of contact for any queries or requests by phone
Striving to resolve queries at the first point of contact, from password resets to more in depth account and policy queries
Handing requests for information or changes to details quickly and securely
Ensuring all information is recorded efficiently and accurately
Deal with situations with care and empathy
Putting the customer first at every opportunity

About our client:

Requirements:

Strong customer focus, with the ability to handle customer queries professionally and with care and due diligence
Good attention to detail, with the ability to identify areas for improvement in the customer journey
Strong communication skills, both verbal and written
Understanding of Microsoft suite (Word, Excel, Outlook etc)

Benefits:

Flexible benefits to suit your lifestyle, such as discounted shopping
Great access to shops and restaurants
Prime location in Edinburgh
Close to public transport links
First class support and training for all colleagues
Opportunity for growth within the company
Hybrid working approach (once initial onsite training has been completed)

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser