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The Company you will be working for:

Our client is highly successful and well established Technology company based in Newcastle, supporting an international blue-chip customer base. They are currently looking for an experienced Technical Support Specialist to join their team on a permanent basis. If you are interested and meet the person specification of the job role, please apply below.

Rewards and Benefits on offer;

* Great Working Environment – a very friendly culture and team atmosphere

* Immediate start

* Permanent position

* Working with an incredibly successful organisation

* Woking Monday to Friday

* Hybrid working available!

The Role you will be doing:

* To take ownership & accountability for offering solutions that benefit our customers

* To provide our customers with the correct solution that solves their query and aims to always exceed their expectations.

* To ensure excellent customer service standards are delivered at all times.

* Demonstrating empathy by consistently seeing the customers point of view

* Supporting & embracing change with a positive ‘can do’ approach

* To take on board all relevant training and demonstrate a comprehensive understanding products and services

* To recognise opportunities to ‘add value’ to a customer’s relationship with us by recognising and maximising revenue opportunities

* To proactively contribute to the success of the team by sharing knowledge and ideas.

* To take ownership and always look for areas of improvement and self-development

* To demonstrate and deliver exceptional problem solving and trouble shooting skills

* To proactively seek feedback from coaches and managers to look at ways of improving the customer experience

* To adapt your communication style to suit the customer.

About you;

* Exceptional communication and organisation skills – and the ability to follow through and manage a larger workload

* Troubleshooting and Technical Support Experience is essential

* A proven ability to adapt to a fast paced and continually changing environment

* Desire to work with a team and learn from other team members.

* Knowledgeable of customer business needs

* Motivated by team work and resolving tasks and issues

* High ethics and standards

* Good problem-solving skills

* Thinks through consequences of actions and can present clear rationale for decision making

* Able to negotiate effectively and handle difficult and confrontational situations