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Project Leader (Delivery)

Location: Blantyre (Aspect House)

Salary: up to £52,500 per annum plus strong benefits package and excellent career progression opportunities

Permanent / Full Time

Closing date: 28th November 2024

Help us create a better future, quicker

Role

To lead, mentor and coach the Raised Lateral Mains (RLM) Team to create a team focus on providing gold standard customer service for both internal and external customers.

Measure the levels of outputs provided by the team ensuring safety, quality and efficiency.

Consistently confront attitudes, outlooks and practices that do not support the company’s commitment to Customer Service.

Deliver LV Services and all related activities, through excellent communication, preparation and organisation of each incoming request and it’s corresponding delivery with internal and / or external delivery units.

What you’ll be doing

Lead and coach a team of staff to ensure safe working practices are utilised in the course of maximising outputs and productivity levels in line with relevant business objectives.

Analyse team performance to ensure ongoing delivery of outputs are completed within unit and authorised prime costs, to required quality standards and within required timescales, identifying opportunities for future improvement.

Through effective performance management, manage the behaviours and performance of team members, where appropriate ensuring that all concerns are managed in accordance with relevant Company procedures.

Ensure teams are competent, authorised and equipped to meet the needs of the work programme.

Promote and drive exemplary health and safety culture and performance to ensure safe and efficient delivery of all works associated with the overall district delivery plan.

Proactively assist respective areas in the management of daily and longer-term resource planning.

Prepare and manage budgets and monitor appropriate cost information from relevant financial systems. Focus on minimising discretionary spend, ensure proactive control of costs and scheme closures within defined timescales.

Support robust stakeholder and customer interfaces to facilitate the delivery and communication of short, medium and long-term plans and deliverables affecting local communities and stakeholders.

To lead and manage teams to ensure each individual’s potential is fully developed and inspire a culture that ensures the delivery of business outputs.

Support the development and delivery of robust short (6-12 week) and medium (3 – 12 month) plans to facilitate business deliverables in line with general enquiries volume and marketplace movement.

Lead and drive the efficient and effective delivery of performance targets including, but not limited to:

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Broader Measure of Customer Satisfaction;

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A Service Level that gives customers of the process the equivalent of a “Time to Connect” (current aim 6-8 weeks to electrically complete)

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Management of customer complaints

Support the integration of asset stewardship values within teams through delivery, incorporating localised feedback.

Integrate Operational Excellence principles in all undertakings.

Ensure the accurate and timely capture and recording of data within Corporate systems.

Ensure customer records are accurately maintained within Corporate systems and that all customer interactions are recorded

What you’ll bring

Expert stakeholder and customer service engagement.

Expert knowledge of standards required of construction and maintenance works, including working knowledge of health, safety and environmental legislation.

Expert knowledge of corporate systems required to manage resource deployment and productivity, finance, output delivery and safety.

Contract & SLA management and general commercial & regulatory awareness with the ability to balance customer service, operational delivery and efficient financial performance.

Proven experience of managing, motivating, coaching and developing teams to ensure each individual’s potential is fully developed and to inspire a culture that ensures the delivery of business outputs.

Team management experience, with a strong performance ethos and a track record of driving and delivering projects and initiatives.

Ability to communicate and present information effectively to all levels.

Ability to manage competing priorities using practical engineering and financial judgement to determine optimal solutions.

Awareness and understanding of key business drivers and the external commercial context in which SPEN is operating within.

Where appropriate, technical and operational experience in a relevant engineering leading role within a utility environment.

Awareness of Energy Networks policies, procedures and working practices, associated with the management of people and the execution of work plans

Minimum Criteria

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Previous Utilities / Construction sector experience

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Proven experience in a comparable Team Management / Contractor / Stakeholder role

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Excellent Customer Service skills demonstrated in previous role

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Computer literacy – e.g. Microsoft Office suite

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow.

That’s why our benefits include:

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36 days annual leave

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Holiday Purchase – perfect your work/life balance with extra annual leave

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Share Schemes

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Payroll Giving and Charity Matched Funding

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Technology Vouchers – save more and spread the cost of your technology purchases

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Electric Vehicle Schemes – to help you transition to green/clean driving

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Cycle to Work scheme and Public Transport Season Ticket Loans

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Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments

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Life Assurance (4x salary)

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Access to Savesmart financial wellbeing support

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Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why SP Energy Networks

SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously.

We’re investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to the careers team