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Job title: Contact Coordinator
Location: Nottingham
Contract length: 6 Months (possibility to extend)
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are currently recruiting for a Contact Coordinator on behalf of a well known company in the Energy sector.
Job role
We are seeking dedicated and customer-focused Contact Coordinators to manage metering appointments for our industrial and commercial customers. The successful candidate will be responsible for booking appointments for metering upgrades, smart meter installations, and other related tasks through outbound and inbound calls and email communications.
The role is responsible for:
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Schedule business-to-business metering appointments with a variety of industrial and commercial customers via outbound calls, as well as managing inbound calls and email appointments.
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Take full ownership of site access requirements, including permits, Risk Assessment Method Statements, specialist vehicle hires, and other ad-hoc requests.
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Efficiently handle and resolve queries through the Query Portal.
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Respond to and log environmental, health, and safety incident calls from field operatives.
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Address internal and external stakeholder escalations and queries, ensuring timely resolution in line with agreed Service Level Agreements.
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Work closely with the wider operational services team to foster strong relationships and ensure seamless coordination.
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Meet booking targets and other Key Performance Indicators as set by the team leader.
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Ensure accurate and high-quality data entry for all job bookings and related tasks.
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Organise and prioritise your workload effectively while being adaptable to support other job booking administrative activities as required.
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Demonstrate a strong understanding of the company's values and work within this framework to achieve success.
To be considered for the Contact Coordinator role you must have the below skills and experience:
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Experience in a customer service, administrative or scheduling role, ideally within a technical or operational environment.
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Excellent communication skills, both verbal and written, with the ability to liaise professionally with customers and colleagues.
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Strong organisational skills with the ability to manage multiple tasks and priorities.
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Ability to work collaboratively in a team and maintain strong relationships across different departments.
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Proficiency in data entry and general administrative tasks.
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A flexible approach to work, with the ability to adapt to changing needs and support wider team activities when required.
We are committed to providing equal employment opportunities and encourage all qualified candidates to apply. While the hiring process may not be expedited, we urge all interested candidates to submit their applications promptly to ensure their consideration.
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