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Contract Administrator/Planner wanted for a main contractor 

As the year is coming to a close and some sectors may be coming to a close for Christmas, we are very much up and running with a busy December ahead and some great opportunity's with some market leading clients.

Over at Skilled Careers we are currently recruiting for a number of Contract Administrators/Planners for a leading main contractor on their contract with a renown business in the gas industry based in the Potters Bar area.

Interviews to take place this week!

As an Contract Administrator/Planner your day to day will look like:

Managing the Client/Contract

To manage client's expectations as per each individual contracts service level agreement

To monitor and oversee all daily services ensuring they are allocated to relevant engineers

To investigate service appointments that have had repeat visits and highlight to Contract Managers/Clients as and when necessary

To ensure monthly service programme is planned in for all contracts worked on

To manage and maintain the service process and ensure it is carried out so that the client’s can follow their legal process

To provide legal packs as and when required.

Provide status and ad hoc reports against the service program for Clients and Contract Manager

To ensure all service queries are managed in a professional manner by applying proper telephone etiquette in order to satisfy various customer situations

Other Duties:

To manage engineers daily workload, ensuring engineers are in the correct locations with correct amount of daily work

To update Servicesoft with correct job notes relating to queries

To gather and communicate cancellations of daily work and allocate to call bank to action 

To be flexible and help out with other areas when colleagues are busy or absent

General office administration duties including filing, faxing and photocopying

Any other duties as and when required in order to meet the needs of the business

To provide a daily report for following day service appointment for Call Bank

Collaboration:

To serve as a focal point to communicate and resolve issues with other departments

To meet with relevant manages to ensure effective communication for the smooth running of Contracts.

Work with and collaborate with Contract Planners and Call Bank to provide effective communication and provide excellent customer service

To communicate and check engineers work from the previous day to ensure all jobs are closed down

Updating Client Portal as and when required.

Accountabilities:

Prioritisation and time management of own work.

Identifies areas for improvements and creates solutions and directive to resolve.

Fully understands the processes for all Contracts KPI’s

Manages and responds efficiently to Clients queries via email or telephone

About the Contract Administrator/Planner role:

Salary: Up to £28k per Annum

Location: Potters Bar

Hours: Full time position, 40 hours per week, Monday - Friday

If you are interested in joining a renown team, please apply to this Contract Administrator/Planner role now to be considered for this position, interviews can take place as quick as this week