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Client Accounts Administrator - St Albans

Salary £28,000 – £30,000 - Experience dependant

Monday – Friday – 8:45 – 5pm

20 days holiday – Plus bank Holidays

Hybrid working arrangement

Our client is an estate and letting agent based in St Albans, Hertfordshire. With a strong reputation since 1825, they are experts in their field and have a strong local presence for professionalism and knowledge of the market. They are looking for a Client Accounts Administrator to be responsible for managing and maintaining the financial records of the lettings department. This role involves ensuring that all client accounts are accurately maintained, payments are processed efficiently, and any queries from clients, tenants, or landlords are resolved promptly. The ideal candidate will have a strong background in financial administration, a keen eye for detail, and the ability to handle multiple tasks in a fast-paced environment.

*Recommend a friend* - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information.

Key Responsibilities

* Client Account Management:

Maintain and update client accounts for all lettings clients.

Process and record rent payments, deposits, and fees in a timely manner.

Ensure accurate allocation of funds to appropriate accounts.

* Payment Processing:

Prepare and process monthly rent statements and remittances to landlords.

Handle deposit releases and deductions in accordance with legal requirements.

Manage and process landlord and contractor payments.

* Arrears Chasing:

Monitor tenant accounts to identify overdue payments and arrears.

Proactively contact tenants to chase outstanding rent payments.

Negotiate and arrange payment plans where necessary, ensuring clear communication with tenants and landlords.

Report and escalate unresolved arrears issues to the management team, as appropriate.

* Tenancy Information Management:

Accurately input and update tenancy information into the property management software system.

Ensure that all tenancy records are complete, up-to-date, and compliant with company and legal requirements.

Regularly review and audit the database to ensure accuracy and completeness of information.

* Client Communication:

Serve as the primary point of contact for landlords, tenants, and contractors regarding financial queries.

Address and resolve any discrepancies or issues in a professional and timely manner.

Provide detailed account statements and financial reports to clients as required.

* Financial Reporting:

Prepare and deliver regular financial reports on account status, arrears, and outstanding payments.

Assist in the preparation of annual financial statements and audits.

* Compliance:

Ensure all financial activities are compliant with relevant property and financial regulations.

Maintain accurate records for auditing purposes and ensure timely submission of statutory documents.

* General Administration:

Support the lettings team with general administrative tasks as required.

Maintain up-to-date knowledge of property management software and financial systems.

Skills and Qualifications:

* Educational Background:

A qualification in finance, accounting, or a related field is preferred.

AAT qualification or similar accounting certification is a plus.

* Experience:

Proven experience in an accounts administration role, preferably within the property or lettings industry.

Familiarity with property management software and financial systems

Experience in handling client accounts, chasing arrears, and resolving financial queries.

* Technical Skills:

Proficiency in Microsoft Office Suite, particularly Excel.

Strong numerical skills and attention to detail.

Knowledge of relevant property and financial regulations.

* Personal Attributes:

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Strong organisational skills with the ability to prioritise tasks effectively.

Problem-solving skills and the ability to handle challenging situations with professionalism.

If you are interested in this Client Accounts Administrator position and would like to know more please email your CV or telephone us on a strictly private and confidential basis for an informal discussion.

Due to the number of responses we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment