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Hales Group is seeking a Customer Service Advisor to support our client in Lowestoft.  This is a great opportunity to join a well established business in Lowestoft who are known for their inclusive & supportive working environment.

Duties will include:
• Handling inbound customer calls, addressing any concerns, complaints and queries promptly.
• Transfer calls to the appropriate department or specialist when issues require further assistance
• Provide clear response to customer inquiries, maintaining a high level of customer satisfaction.

What are we looking for:
• Excellent communication skills
• Previous experience in a customer service or call centre environment is desirable
• Ability to assess situations, identify issues and provide effective solutions quickly and efficiently.
• Proficiency in managing multiple tasks simultaneously

Customer Service Advisor
40 hours per week ( 5 out of 7 days - standard hours of 9:00am-5:30pm but must be flexible between 8:00am-8:00pm during company’s peak times)
£23,795.20 Per Annum
Lowestoft

If you feel you have the relevant skills and experience to succeed in this position, please contact Isobelle at our Lowestoft branch on (phone number removed) or apply with your CV

Why work through Hales Group? All our Consultants are committed and qualified in what they do and have been operating in Lowestoft for many years. We treat candidates as our customers and try to find the right job solution for you. Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch