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Job Description: Housing Officer

Employer: Marks Consulting Partners Recruitment Agency
Contract Type: Rolling Contract
Location: South London
Salary: £21-£25 per hour (Umbrella)

Overview

Marks Consulting Partners is seeking an experienced Housing Officer to work on a rolling contract for a reputable Housing Association. This is an excellent opportunity for a professional with a strong background in housing management or a similar role to contribute to a dynamic and community-focused organization.

Key Responsibilities

* Tenancy Management: Handle tenancy-related queries, sign-ups, and terminations. Ensure compliance with tenancy agreements and address breaches effectively.

* Repairs and Maintenance: Coordinate and monitor property repairs and maintenance requests, ensuring timely resolution.

* Rent and Arrears: Assist in rent collection and manage arrears, providing advice and support to tenants where needed.

* Community Engagement: Build strong relationships with tenants and community stakeholders to foster a positive living environment.

* Anti-Social Behavior: Investigate and resolve complaints regarding anti-social behavior in accordance with the housing association’s policies.

* Safeguarding: Identify and address safeguarding concerns, working with relevant agencies to support vulnerable individuals.

* Property Inspections: Conduct regular inspections to ensure properties are well-maintained and compliant with regulations.

* Record-Keeping: Maintain accurate and up-to-date records of interactions, inspections, and actions taken.

Requirements

* Experience: Proven experience in a Housing Officer role or a related field (e.g., social housing, property management, or tenancy support).

* Knowledge: Strong understanding of housing law, tenancy agreements, and welfare benefits.

* Skills:

* Excellent communication and interpersonal skills.

* Problem-solving and conflict-resolution abilities.

* Strong organizational and time-management capabilities.

* Proficiency in relevant IT systems and software.

* Attributes: Empathy, resilience, and a commitment to delivering exceptional service to tenants and communities