Login to Apply

Main purpose of the role

* To lead and direct staff of 20 - 30 across our geographical area (Barnet, Harrow, Haringey and Enfield) and be responsible & accountable for the quality, compliance and performance of service provision.

* In this area there are 8 different provisions/placements of range of complexity of service users (Forensic/PBS/Autism).

* Overseeing a significant area of the business (50%).

* To provide strategic support to the Operations Manager in relation to business growth, transformational change and financial performance.

* To act as an ambassador for Nwando Care through developing partnerships and promoting the work

* To lead and direct a team in developing and delivering person centred services for staff and service users

* To promote service user and carer engagement and involvement in the community including referrals and active support to help them to be more independent.

* Support all our provisions to be CQC & Local Authority compliant!

Living out our Values

1. No Nonsense - Developing a culture that promotes best practice by listening and learning lessons to continually improve services provision.

2. Wonderful Workforce – with support from HR, ensuring we have the best employees and support workers that are committed to the role

3. Always aiding and assisting - Motivating, inspiring and leading by example Mentoring and appreciate team leaders through a programme of support and development

4. Never neglecting your need by – maintaining customer/service user satisfaction

5. Delivering Desired

6. Outcomes - Translating vision into practice and overseeing the delivery of the strategy - Ensuring a service culture that promotes choice and independence by putting people in control of their lives and upholding their rights

The Job

* To ensure that staff are committed to the vision and mission of Nwando Care.

* To provide support to the Head of Operations in relation to business, growth. And retention

* Support and develop Lead Support Workers, as well as ensure all placement vacancies or potential vacancies are reported to Management

* To work with Head of Operations to deliver outcomes against the Strategic Business Plan – residential objectives, resources and ensuring each provision has the capacity to operate as a sole business.

* Ensuring provision of excellent services that meet required standards and regulations in health and social care.

* To ensure all service delivery is provided within the financial resources.

* To lead on service transformation – currently service lacks oversight and management from the head office regularly has to intervene.

* To provide Information and translate national & local social policy relevant to the work.

* To establish and maintain internal and external positive and productive partnerships for a strong customer focus

* To attend stakeholder and local authority / MDT meetings relating to each service user.

* To oversee the appropriate deployment of resources

* To ensure strong and effective governance for continuous service improvement

* To embed a quality assurance culture, analysing available information to ensure compliance and drive improvement.

Benefits

* Bonus per new service

* Company Care option

* Enhanced Holiday scheme