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Overview

Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of technology, working as part of the Aviva family?

Responsibilities

The Role:

Aviva Fulfilment Centre Repair Consultants are pivotal in our customers story, working in partnership with our skilled AFC Technical team to get the best outcome. Reporting directly to the AFC Technical Lead, it is our Solus Repair Consultants that record and estimate all repair information while safeguarding customer satisfaction whilst supporting the fulfilment centre.

Carry out computerised estimates using Audatex

Communicate with customers to provide repair information and an indication of completion time

Compile all relevant information and complete supporting documentation

Record all estimate / repair information on the Advance system

Monitor progress of the vehicle through the repair process

Negotiate estimates with the Aviva Engineer when required

Discuss claim related issues with the Aviva Engineers

To identify opportunities for non-insurance related repairs

To assist other team members as and when required

Discuss disputes and resolution

Educate, support and aid Vehicle damage consultants within the Aviva Fulfilment centre
Qualifications

Desirable qualifications and experience:

Proven experience or knowledge of working in the automotive repair industry

ATA Accredited - Required

AQP qualification

Customer service skills - experience of delivery high quality service to customers

Planning and organisational skills

Flexibility and adaptability managing workflow across a number of department/specialisms
Who are Solus and what can they do for you?

Solus is one of the largest body repair groups in the country, wholly owned by Aviva employing over 1000 expert people across 25 UK locations and have repaired over 700,000 vehicles in the last 15 years.

A competitive bonus scheme

Group income protection with access to a GP and medical advice 24 hours per day for yourself and your family

Our excellent benefits and rewards packages

Competitive employer matched pension contributions

Discounts on Aviva products and services

Savings and benefits schemes

Discounts and schemes for electric vehicle purchase for all employees

Holding several main manufacturer approvals - Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen

Well known for prestigious award winning in the industry, customer service, apprenticeships, and IT systems fields

Links with Thatcham to get the best products and training here in the UK

We have a variety of locations, hours and working patterns to suit our customers, business, and you.

We interview every disabled applicant who meets the minimum criteria for the job.
Excited but not sure you tick every box? We are inclusive - we want applications from people with diverse backgrounds and experiences. We are looking for individuals who can grow and support our business and we expect to do the same for you.

We recognise that we can only achieve our vision with the dedication and collaboration of our specialists. This is an excellent time to join a rapidly growing business and help us to shape the future.

What next?

Please apply online and our recruitment team will be in contact within 7 days

You may have experience of the following: Bodyshop Technician, Mechanical Technician, Vehicle Technician, ATA, Body Repairs, MET Technician, Panel Beater. Repairs, Vehicle Mechanic, Vehicle Mechanical Technician, MET Fitter, Bodyshop Vehicle Technician, Automotive, Automotive Mechanic, Mechanic, Vehicle Mechanic, Estimator, VDA, Vehicle Damage Assessor, desktop engineer, desk based Engineer, motor engineer etc