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Joshua Robert is working with a well-established client working with several local authorities and housing associations across the North East.
 
Gateshead Council are looking for a couple of Business Support Assistants to join their team on a temporary basis, 3 months work.
 
Description of the role:

To update manual and computerised records and ensure they are accurately maintained in accordance with Service timescales.
To carry out case audits and collate and analyse performance management information and producing reports on behalf of management
To provide support within the Duty / Triage and manage the rota of front-line services where necessary
To have responsibility for the co-ordination, monitoring and provision of administration support at statutory meetings across the service, including the accurate taking and recording of minutes.
To have responsibility for managing petting cash, and ordering and payment of invoices
To respond to enquiries at first point of contact managing the unpredictability of call type and caller needs which could be complex, challenging, and face-to-face.
Such other responsibilities allocated which are appropriate to the grade of the post Experience needed:

Using office-based software packages (e.g. Microsoft Office)
Good communication skills
The ability to work under pressure and to strict deadlines
Prioritising workload and working to tight deadlines  
Minute taking and co-ordination of meetings  
Working in an administrative setting
Implementing and developing manual and computerised system Knowledge needed:

Administrative Systems & Procedures Qualifications needed:

5 GCSE’s A - C or 9 - 4 including Maths and English or equivalent qualification or relevant demonstrable experiences
NVQ level 3 in Business Administration Working week:
Monday to Friday
8.30am till 4.30pm