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Role: Resident Liaison Officer

Location: West Sussex

Salary: £29,000 - £33,000 (Basic Salary) - Dependant on Experience, & Company Vehicle

Why Join Us?

Are you passionate about delivering outstanding customer service and ensuring residents feel supported during essential home improvements? We’re looking for a Resident Liaison Officer (RLO) to be a key member of a team. Partnering with a leading social housing provider, you will play a crucial role in keeping residents informed and reassured while important energy efficiency improvement works are carried out to residents properties.

Your Key Responsibilities

* Serve as the primary point of contact for residents, addressing queries and ensuring their concerns are handled effectively.

* Work closely with site teams to minimise disruption and create a safe, supportive living environment.

* Proactively communicate with residents to ensure smooth access arrangements and build strong relationships.

* Manage the Resident Liaison Service across multiple sites.

* Represent the company at client and resident meetings, ensuring high levels of service and engagement.

* Act as an escalation point for complaints and disputes, ensuring timely and fair resolutions.

* Keep project records updated in the on-site database.

* Arrange and lead resident consultation sessions to provide updates and gather feedback.

What You’ll Need

* Previous experience as a Resident Liaison Officer or a similar customer-facing role within social housing, construction, or maintenance.

* Strong understanding of planned maintenance projects for internal and external works.

* Excellent communication, problem-solving, and IT skills.

* A customer-focused mindset with the ability to handle complaints and concerns professionally.

* A proactive and organised approach, with a commitment to ensuring a positive resident experience.

What’s in It for You?

* Competitive salary with a comprehensive benefits package (incl. Company Vehicle)

* Opportunities for career progression within a dynamic and growing organisation.

* The chance to make a meaningful impact on communities by improving residents' homes.

* A supportive team environment that values collaboration and innovation.

Interested? Apply today and help us create better living experiences for residents