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Job Overview:

We are seeking a motivated, energetic, and customer-focused New Home Sales Advisor to join our dynamic team. The successful candidate will be responsible for driving sales, offering exceptional customer service, and promoting our range of new homes to prospective buyers. The role demands excellent communication skills, a passion for real estate, and the ability to build strong relationships with customers from initial inquiry through to post-sale.

Key Responsibilities:

Customer Engagement:

* Proactively engage with potential customers through walk-ins, phone calls, emails, and online inquiries.

* Conduct property viewings and provide in-depth knowledge of available homes, community amenities, and local area features.

* Develop a strong rapport with potential buyers, ensuring their requirements are met with suitable property options

Sales Process Management:

* Guide prospects through the buying process, from initial inquiry to contract signing.

* Manage the sales pipeline and keep accurate records of leads, opportunities, and customer interactions within the CRM system.

* Provide personalized advice and recommendations on home features, financing options, and property specifications.

Marketing and Promotion:

* Promote new home developments through various marketing channels including social media, events, and partnerships.

* Collaborate with the marketing team to create attractive promotional materials and campaigns to increase sales.

Negotiation and Closing:

* Negotiate offers and sales terms in line with company policies and the customer’s needs.

* Close deals efficiently, ensuring all documentation and compliance requirements are met.

Customer Service and Aftercare:

* Provide outstanding post-sale customer service, handling queries, concerns, and complaints professionally.

* Maintain relationships with previous customers to encourage repeat business and referrals.

Market Knowledge:

* Stay informed of market trends, competitor offerings, and pricing strategies to maintain a competitive edge.

* Provide feedback to the sales and management team on customer insights and market conditions.

Key Skills & Experience:

Sales Experience:

* Proven track record in sales, preferably within the property, retail, or customer service sectors.

* Experience in new home sales or real estate is advantageous but not essential.

Communication:

* Excellent verbal and written communication skills.

* Ability to communicate effectively with a wide range of people, including prospective buyers, team members, and management.

Customer Focus:

* Strong focus on delivering excellent customer service and ensuring a positive buyer experience.

* Ability to listen to and understand customer needs and provide tailored solutions.

Negotiation Skills:

* Comfortable negotiating offers and contracts to secure deals.

IT Proficiency:

* Comfortable using CRM software, Microsoft Office, and other sales-related tools.

Attention to Detail:

* Strong organizational and time-management skills with the ability to handle multiple tasks and deadlines effectively