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Helpdesk Scheduler
Location: Salford
Salary: £26,000 to £28,000
Hours: 8am – 5pm, Monday to Friday

Are you a dynamic coordinator with a knack for scheduling and resource management? Join our team in Salford as a Service Scheduling Coordinator and be part of a company that values your skillset and commitment!

What’s In It For You?

* 33 Days Holiday (including bank holidays) plus your Birthday off

* Scope for progression

* Auto-enrolment Pension

* Death in Service Insurance: 4x your salary

* Extensive Healthcare & Wellbeing Package:

* Private Medical Insurance (no excess)

* Dental & Optical cash-back scheme

* Employee Assistance Program

* Virtual GP access

* Annual health screening and discounts

* Enhanced Family Leave

* Free Onsite Parking and Gym Access

* Company Events

* Employee of the Month and Long Service Awards

* Referral Bonus

Key Responsibilities:

* Schedule & Monitor: Oversee and manage mobile engineers’ schedules, ensuring they have full, productive diaries.

* Job Assignment: Allocate service requests from customers, engineers, Job Logic PPM, and statutory requirements.

* High Priority Jobs: Take ownership and triage high-priority tasks with guidance from Operations and Technical teams.

* Daily Review: Regularly review schedules to meet PPM demands efficiently.

* Communication: Liaise with contracts teams and adjust schedules based on service request fluctuations.

* Escalation & Compliance: Address non-compliance issues with engineers and support monthly performance reviews.

* Service Accuracy: Maintain accurate information in Job Logic and customer portals.

What You’ll Bring:

Essential Skills & Experience:

* Prior experience scheduling for a team of mobile, distributed engineers

* Proficiency with a Computer Maintenance Management System (CMMS)

* Strong computer skills, especially in MS Office

* Ability to answer phone calls from clients and engineers, planning scheduled maintenance and handling reactive calls

Ready to join a company with a fantastic benefits package and plenty of room for growth? Apply today