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Job Title: Temporary Accommodation Housing Officer
Location: Camden, North London (Hybrid / On-Site as Required)
Contract Type: Full-Time, Ongoing
Hours: 36 hours per week
Hourly Rate: £21.90 per hour

Job Overview

We are seeking a proactive and customer-focused Temporary Accommodation Housing Officer to support the management of a growing and diverse property portfolio. This includes council-owned units, leased properties, hostels, and nightly paid accommodation both within and outside the borough.

The successful candidate will play a key role in delivering a high-quality, responsive housing management service to households placed in temporary accommodation, ensuring properties are well-maintained, compliant with health and safety standards, and conducive to tenancy sustainment.

Key Responsibilities

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Deliver a proactive and supportive housing management service to households residing in temporary accommodation.

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Conduct regular property inspections to ensure all units are safe, well-maintained, and meet Health & Housing Safety Rating Standards (HHSRS).

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Work closely with landlords, property providers, and contractors to build strong relationships and ensure timely resolution of repair issues.

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Support residents in applying for Housing Benefit, setting up rent accounts, and ensuring rent is collected efficiently.

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Monitor rent accounts, follow up on arrears, and take appropriate action where necessary.

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Manage tenancy-related issues including breaches of licence or tenancy conditions, complaints, and safeguarding concerns.

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Promote tenancy sustainment by identifying support needs and signposting to relevant internal and external support services.

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Maintain accurate records of all interactions, property visits, and tenancy actions using housing management systems.

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Assist in the procurement and onboarding of new temporary accommodation units as needed.

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Work collaboratively with internal departments such as Homelessness Prevention, Repairs, Legal, and Finance teams.

Key Requirements

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Experience in housing management, particularly within temporary accommodation or homelessness services.

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Strong understanding of housing legislation, safeguarding, and tenancy/licence enforcement.

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Knowledge of Housing Benefit processes and rent collection procedures.

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Excellent communication and interpersonal skills with a customer-first mindset.

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Ability to work independently, manage a busy caseload, and resolve complex issues.

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A commitment to equality, diversity, and delivering services that meet the needs of vulnerable households.

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Strong IT skills and experience using housing management systems.

Why Join?

This is an exciting opportunity to join a passionate team committed to supporting some of Camden’s most vulnerable residents. You’ll be at the heart of a borough that values innovation, inclusion, and community-focused service delivery.

To Apply:
Please submit your CV and cover letter detailing your relevant experience and availability