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Customer Service Manager

Our Client based in Shipley BD17 is looking for an experience Customer Service manager to lead and inspire customer service team . This role is perfect for a proactive individual who is passionate about delivering exceptional customer experiences and has a proven ability to manage and develop teams effectively.

Salary £30.000-£35.000 based on experience

Working Hours : 39 hrs per week

Monday to Thursday 8.30am-5.00pm

Friday 8.30am -4.00pm

1 x Saturday every 3 weeks 9-1pm

Main Responsibilities:

Lead and inspire a high-performing customer care team, nurturing a culture of excellence and accountability.
Provide strategic oversight in performance management, including coaching, career development, and succession planning to ensure long-term talent retention and growth within the team.
Cultivate leadership within the team by setting high standards and creating pathways for professional development.
Handle escalated customer concerns with professionalism and efficiency, ensuring prompt resolution.
Establish and advocate a customer-centre ethos across the organisation, emphasising empathy, professionalism, and consistency in delivering an exceptional customer experience.Ideal candidate:

Excellent leadership and team management skills, with the ability to inspire and drive high performance.
Experience managing key accounts and delivering exceptional customer service to high-value clients.
Strong interpersonal and leadership skills, with the ability to coach, train, and motivate team members effectively.

Excellent phone etiquette and strong verbal, written, and interpersonal communication skills.

Exceptional organisational and multitasking abilities, with meticulous attention to detail.Please apply online

Reference R02

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group