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Physical Safety & Security Technical Consultant

The Role

We have an exciting opportunity for an experienced industry professional with strong core technical skills to join and add value to our dedicated and friendly team.

Our Professional Services consultants are responsible for designing solutions for new and existing clients and acting as technical design authority on all projects across the Safety and Security product set which includes Fire and Intruder Alarms systems, CCTV, Access Control, Public address & Voice Alarm systems. , and integrated solutions such as analytics.

Responsible for owning and delivering all aspects of professional services delivery internally and externally, the Professional Services Consultant plays a key role in delivering the company's safety and security technology solutions and services whilst providing effective third line technical support.

This role will report to the Operations Director - Public Services and include a programme of mentored training and development to assist the individual as required, but also with a view to future progression and succession planning.

As Safety and Security Consultant you will be responsible for:

Key Duties & Responsibilities

Provide technical support to Sales to design solutions.
Technical design authority (TDA) for all projects in line with the core focus areas.
Responsible for generating low level design and equipment configuration templates.
Develop test plan and specification for projects.
Provide Professional Services Consultancy days, working with clients.
Technical interface with relevant vendors and partners
Assist, mentor and develop the safety and security engineering team.
Deliver training and briefing sessions on solutions to the safety and security engineering team.

Key Accountabilities

Produce comprehensive technical designs ensuring all elements meet the client's specification.
Ensure all designs are fully documented to support project delivery.
Ensure site Health and Safety compliance and escalate any immediate issues to line management.
Provide high levels of customer service and ensure the company is always represented professionally.

Qualifications

For development purposes the following knowledge, skills and experience are required.

Experience:

Previous experience in a customer facing consultant role or equivalent with an excellent understanding of Safety and Security products and technologies (e.g., Bosch, Dahau, Hikvision, Gent, Advanced, Gallagher, PAC, Win-Pak, Veracity, Milestone, Genetec).
5+ years of experience in designing, implementing, or supporting complex integrated security systems.
In-Depth technical understanding of the below technologies. Candidates that do not have all the below or are at lower levels of certification are still welcome to apply as technology training would be provided.
Experience with Enterprise Grade VMS systems such as Milestone, Genetec, IndigoVision, Pelco, Avigilon
Experience with Enterprise Grade Access Control such as Gallagher, Genetec, Avigilon, Lenel
Experience in integrating large security systems into one single pane of glass.
Experience in designing LLD for engineering team to follow.
Microsoft Operating systems administration
Skills:

Good communication, interpersonal and organisational skills
Technical expertise in core skillset areas
Organised and analytical with proven ability in problem solving and issue resolution.
A flexible approach, willing to travel and 'go the extra mile' to meet client and internal deadlines.
Plans and manages own daily workflow.
Good administration skills with sound working knowledge of business systems and mainstream applications e.g., Microsoft Office 365.
Excellent team player and relationship builder
A results-orientated ethos, able to apply knowledge and skills in the pursuit of sales objectives.
Sound commercial awareness, knowledge of design and pricing of systems and upgrades
Certifications/Qualifications:

Ideally qualified to diploma level
Cisco CCNA minimum or equivalent (Routing and Switching)
Genetec and Gallagher certification an advantage
DBS clearance (for working in public sector environments)
NPPV3 clearance for work in the emergency services sector
Full UK driving licence.
Company Values

Know Your Craft: We strive for excellence in our work, continuously learning and adapting to stay at the forefront of our industry.
Know Your Colleagues: We value collaboration, diversity, and mutual respect, fostering a workplace where everyone's contributions are recognized and celebrated.
Know Your Customers: We are dedicated to understanding and exceeding our customers' expectations, delivering products/services that make a positive impact on their lives.
Know How to Connect: Building meaningful connections is at the core of our success. We value open communication, teamwork, and relationships that go beyond the surface
Salary

£60,000 DOE + Car Allowance
We rewards employees with a competitive market salary and an excellent benefits package and offer fantastic opportunities for progression throughout the company. Further details of package on offer will be discussed at application stage. We are an equals opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees

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