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Large Housing Association requires a Property Management Officer to manage all aspects of property management and provide a compliant and customer focussed service to residents.
Responsibilities:
Provide an excellent and accountable property management service to residents
Ensure all issues are resolved in a timely and appropriate manner
Manage all stakeholder relationships, including contractors, suppliers, managing agents and local authority workers.
Identify common issues and develop and implement action plans to meet customer expectations and service levels.
Ensure blocks and estates are maintained in good order, carry out regular inspections and take remedial steps where necessary.
Diagnose, order and manage repairs across the property patch.
Take ownership of making insurance claims and appoint effective and value for money contracts.
Take responsibility for setting the service charge budget across the patch and manage expenditure across all schemes, consulting with residents and providing transparency. Take control of income collection in respect of rent and service charges.
Lead on case management of formal challenges through channels such as the Housing Ombudsman and County Courts.
Attend development meetings of pipeline properties and provide input on property management aspects.
Deal with complaints and oversee complex defect cases with appropriate stakeholders.
Skills and experience:
Experience of working in a customer service environment
Comfortable working with strict policies and procedures
Experience in leasehold tenure or property would be helpful but not obligatory
Excellent communication skills and the ability to write clearly and concisely
Successful background in managing multiple stakeholders