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NEW VACANCY! (PK8741)

CUSTOMER SERVICE EXECUTIVE

WEST MIDLANDS - OFFICE BASED

£Salary Circa £35K

Hours of Work: 8.30am-5.00pm

The company is a well established business who have an excellent reputation for providing quality products that are delivered on time. They manufacture packaging solutions made from corrugated board and solid board. Our clients key principles are Future Vision & Progress, Innovation and Technology, Strength and Competence, Advice and Values.

Our client is currently looking to recruit a Customer Services Executive to join their team. This role will work closely with their customers and support the Customer Services Manager and be focused on account management both existing and lapsed customers. You will develop and maintain relationships for both internal and external customers and be a point of contact for customers and suppliers. You will provide efficient and professional sales support to colleagues and customers.

Responsibilities:

Managing key accounts
Quoting new work from all new enquiries the company receives
Placing new orders from above once received - In-turn raising work for factory production
Contacting lapsed customers
Requoting and reordering for new stock to be made
Sole responsibility for aged stock on a day-to-day basis and reporting to the Sales Director as required
Contacting customers to arrange and schedule deliveries / update or amend as necessary
Liaise with Transport Team to ensure orders are scheduled and delivered
Taking ownership for customer issues and complaints identifying root causes and resolving them. This includes issues that can be both production and delivery related
Add new current customer details / update or amend them
Work with Accounts to ensure order/price queries are resolved
Manage and prioritise orders imbox
Provide support and guidance to all Sales Team Members including their Sales Representatives
Other general office duties relating to manufactured work
Stand in for Customer Services Manager when neededRequirements:

Ability to plan and prioritise
Fluent English
Excellent communication skills (including telephone)
Organised
Attention to detail
Previous customer services experience
Ability to multi-task and meet deadlines