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Role Purpose 

Work flexibly to deliver a tenure blind, wholesome people and place offer for residents living in Housing for Older Persons and specialist housing ensuring the needs of the wider community are met. Provide emergency response, detail to be determined as required by individual service teams’ need and in cognisance of individual circumstances. Manage complex casework including but not limited to safeguarding, domestic abuse, mental health, older people support, hoarding, property condition, mediation and dispute resolution, anti-social behaviour, alcohol and substance misuse and troubled families. 

Responsibilities 

Work flexibly to deliver high quality of services provided in respect of Later Living schemes and specialist housing and to provide effective out of hours emergency cover, detail to be determined as required by service teams’ need and in cognisance of individual circumstances.
To maintain a clear understanding of the objectives, direction and development of the service area to meet changing needs, with particular emphasis on customer relations, continuous service improvement and ensuring that a positive image of the Council is portrayed at all times
To contribute towards the development of a culture within the service which is customer focussed, committed to ensuring value for money and to provide a high standard of customer service, health and safety and the Council’s core values
Provide tenancy management service, supporting residents to comply with their tenancy, ensure support plans are met, consult with residents, members and senior officers with regards to support, tenancy sustainment and housing management issues.
Manage complex casework including but not limited to safeguarding, domestic abuse, mental health, support for the elderly, hoarding, property condition, mediation and dispute resolution, anti-social behaviour, alcohol and substance misuse and troubled families. Work in partnerships.
Provide property management function ensuring that all health and safety, residents’ safety, testing and regular inspections are undertaken, relevant repairs are undertaken and that the properties, blocks, schemes and estates are compliant with prevailing legislation and regulations. Work closely with Safe and Connected, or other providers

Requriements 

Knowledge of housing law and understanding of the issues involved in managing supported housing or housing for the elderly
Experience of delivering customer facing multi-landlord tenure blind tenancy management, complex casework management
Experience of delivering property management function and knowledge of underlying health and safety and residents’ safety regulations and other regulatory principles
Experience of working in supported, sheltered, extra care housing
Experience working in a housing association or council

Contract 

Initial 3 to 6 month ongoing contract with the opportunity to extend 
PAYE via Umbrella 
Monday to Friday 9am to 5pm (4 days based onsite and 1 day working from home)

 This period closes on Monday November 11 2024 at 9:00.
If you are interested in this position AND meet the requirements, APPLY NOW