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CUSTOMER SERVICE / ADMINISTRATOR - TEMP TO PERM

MONDAY – FRIDAY 37.5 HOURS

£11.44 PER HOUR

S18 - SHEFFIELD

STARTING ASAP

We are currently supporting our client who is seeking a Temporary to Permanent Customer Service / Administrator to join their existing team. As a Customer Service / Administrator, you will play a crucial role in ensuring the efficient handling and resolving of incoming calls.

Duties include but not limited to:

* Handling incoming calls for diverse clients. Efficiently manage and respond to inbound calls from a broad spectrum of clients

* Ensuring a professional and tailored approach for each interaction.

* Recording detailed and accurate messages to capture caller information, ensuring all necessary details are logged for effective followup. This includes contact, purpose of the call, and any other relevant specifics for call-back details or further action.

* Scheduling and Booking Appointments

* Coordinate and manage appointment bookings on behalf of clients, ensuring availability is checked, confirmed, and accurately documented in calendars or scheduling systems.

* Perform precise and timely data entry, recording essential information from calls, appointments, and client communications into relevant systems or databases

* Provide a wide range of administrative duties including document management, filing, updating records, and assisting with any additional tasks required to support smooth office operations.

* Managing Live Chat Interactions by engaging with customers and clients through live chat platforms, providing prompt and informative responses, addressing queries, and escalating issues when necessary, while maintaining a friendly and professional tone.

Experience:

* Good interpersonal and communication skills

* Excellent telephone manner

* Excellent customer service skills

* Ability to deliver tasks to tight deadlines

* Ability to complete admin tasks accurately and follow instructions

* Confidence and ability to establish effective working relationships both internally and externally

* Ability to work on own initiative

* Ability to multi-task in a fast-paced high-volume environment

* Ability to work in a pressurised environment

* Touch Tying Skills - preferred not essential