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We are looking for an Operations and Customer Service Coordinator to join Customer Support team. This is a permanent opportunity to join a global leader in their sector.

Responsibilities

* Provide shipping and collection invoices and other relevant documents for importing.

* Arrange collections and replacement equipment worldwide.

* Liaise with technicians and customers over call-outs and inspections.

* Receive calls from customers and external offices worldwide.

* Provide repair quotations.

* Responsible for servicing of equipment for a major customer.

* Provide weekly Teams support for customers.

* Maintain and provide databases to technicians worldwide.

* Update systems with serial numbers of replacement components.

* Generate and distribute daily customer reports.

* Coordinate S&M and replacement parts requirements with overseas service centres.

* Raise sales orders and invoices on Sage.

* Handle customer complaints, coordinate with relevant departments to identify the cause, and provide prompt solutions.

* Provide first-line support for all overseas service centres.

Experience

* Customer Service experience.

* Experience of sales order processing.

* Experience in Sage 200 or similar.

* Proficiency in excel.

* Strong commitment to customer satisfaction.

* Excellent communication skills.

Hours - Monday to Thursday 08.00 - 5.00pm Friday 08.00am to 1.00pm. Flexi start/finish available.

£25,000 to £26,000

If you have the relevant experience as detailed, please submit an up to date CV by using the ‘apply’ button