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Overview

Are you looking for a position where you can use your negotiation and decision-making skills? Would you like to make a difference to the customer experience by doing the right thing when the customer needs you most?

Responsibilities

The role:

Our Vehicle Damage Advisors are part of the Total Loss Team. This role will involve working with our customers to find the right solutions for them by demonstrating our values and work principles, and those of Aviva. You will provide solutions to our customers that are accurate, fair, efficient, and compassionate after the total loss of their vehicle.

With training you will understand repair methodology and use this to confirm total loss diagnosis

To use all available tools to calculate accurate and fair total loss settlement costs

To negotiate accurate and fair storage and recovery costs and to settle these in a timely manner

To be an active team member in a collaborative working environment, which focuses on the customer and what matters to them

To promote customer satisfaction

To develop, and maintain relationships with external suppliers and internal business areas
The Solus team work together to create a supportive and collaborative environment, which focuses on the customer and what matters to them. No two customers are the same and our focus on 'getting people back to normal' is at the heart of what we do.

Qualifications

Desirable qualifications and experience:

Proven experience or knowledge of working in the automotive repair industry

ATA Accredited - Required

AQP qualification

Customer service skills - experience of delivery high quality service to customers

Planning and organisational skills

Flexibility and adaptability managing workflow across a number of department/specialisms
Who are Solus and what can they do for you?

Solus is one of the largest body repair groups in the country, wholly owned by Aviva employing over 1000 expert people across 25 UK locations and have repaired over 700,000 vehicles in the last 15 years.

A competitive bonus scheme

Group income protection with access to a GP and medical advice 24 hours per day for yourself and your family

Our excellent benefits and rewards packages

Competitive employer matched pension contributions

Discounts on Aviva products and services

Savings and benefits schemes

Discounts and schemes for electric vehicle purchase for all employees

Holding several main manufacturer approvals - Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen

Well known for prestigious award winning in the industry, customer service, apprenticeships, and IT systems fields

Links with Thatcham to get the best products and training here in the UK

We have a variety of locations, hours and working patterns to suit our customers, business, and you.

We interview every disabled applicant who meets the minimum criteria for the job.
Excited but not sure you tick every box? We are inclusive - we want applications from people with diverse backgrounds and experiences. We are looking for individuals who can grow and support our business and we expect to do the same for you.

We recognise that we can only achieve our vision with the dedication and collaboration of our specialists. This is an excellent time to join a rapidly growing business and help us to shape the future.

What next?

Please apply online and our recruitment team will be in contact within 7 days

You may have experience of the following: Bodyshop Technician, Mechanical Technician, Vehicle Technician, ATA, Body Repairs, MET Technician, Panel Beater. Repairs, Vehicle Mechanic, Vehicle Mechanical Technician, MET Fitter, Bodyshop Vehicle Technician, Automotive, Automotive Mechanic, Mechanic, Vehicle Mechanic, Estimator, VDA, Vehicle Damage Assessor, desktop engineer, desk based Engineer, motor engineer etc