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Travel Administrator - Rail

Do you dream of delivering exceptional travel experiences? Thrive in fast-paced, dynamic environments where you can showcase your skills and make a real impact? This is a fantastic opportunity to join an award-winning company in York as a Travel Administrator in the Rail Team, becoming an essential part of their mission to craft unforgettable journeys. This is a full-time, permanent role, Monday to Friday, offering incredible opportunities for growth and development.

What You’ll Do as the Travel Administrator:

* Rail Journey Coordination: Confirm and organise travel arrangements with precision and efficiency, always meeting strict deadlines.

* Quick Problem-Solving: Address availability issues with speed and creativity, finding the best alternative solutions for customers.

* Disruption Management: Handle travel disruptions with confidence, ensuring customers reach their destinations while maintaining high-quality service.

* Supplier Relations: Build strong, effective relationships with key suppliers to deliver exceptional travel solutions aligned with their brand.

* Cross-Team Collaboration: Communicate seamlessly with suppliers, tour managers, and internal teams to deliver a flawless tour experience.

* Customer-Centric Adjustments: Assist customers with modifying their holidays, ensuring requests are met within strict timeframes without compromising service quality.

* Process Excellence: Uphold high standards by adhering to robust processes and meeting SLA and KPI targets.

What We’re Looking For:

Proven experience in a fast-paced, customer-focused role and the ability to manage tasks efficiently while maintaining impeccable attention to detail. You will have a strong interest in travel and an excellent understanding of geographical destinations.

Clear, concise verbal and written communication skills with top-notch English and numeracy abilities are also essential with a collaborative and positive mindset to work effectively within a team.

In return you will receive:

- Comprehensive training and support to help you succeed in your role.

- A vibrant and collaborative team culture that values your contributions.

- Opportunities to grow and make a real impact in delivering world-class travel experiences.

Competitive Salary: Starting at £25,000 per year.

Generous Leave: Enjoy 33 days of annual holiday to recharge and explore.

Comprehensive Benefits: Access to a healthcare benefit scheme and extensive well-being services, including money-back options.

Future Security: Life Assurance and Death in Service benefit equivalent to 4x your basic salary.

Financial Planning: Group Personal Pension Plan to help build your future.

Exclusive Perks: Extensive staff discounts to make your journeys even better!

Travel Administrator/customer services/ Tours/ holidays/ coordinate / excel