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Job Title: Block Manager

Location: Central London
Department: Property Management
Reports to: Senior Property Manager/Operations Manager

Job Overview

We are seeking a highly motivated and detail-oriented Block Manager to join our dynamic team in Central London. As a Block Manager, you will be responsible for the day-to-day management and upkeep of residential and mixed-use blocks within our portfolio. You will oversee all operational aspects of the buildings, ensuring they are well-maintained, compliant with legal requirements, and provide exceptional service to both landlords and tenants.

Key Responsibilities

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Day-to-Day Management: Oversee the smooth operation of residential and mixed-use blocks, managing relationships with leaseholders, tenants, contractors, and service providers.

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Financial Management: Prepare and manage service charge budgets, ensuring efficient allocation of resources. Monitor expenditure and financial performance to ensure cost-effective operations.

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Property Maintenance: Coordinate regular maintenance, repairs, and improvements to ensure properties are well-maintained and compliant with safety regulations. Carry out routine property inspections and manage any necessary repairs or refurbishments.

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Legal Compliance: Ensure properties comply with all relevant legislation, including Health and Safety, Fire Safety, and Building Regulations. Keep up to date with legal changes affecting property management.

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Customer Service: Respond to leaseholder and tenant queries and issues in a timely and professional manner. Work to resolve disputes and ensure tenant satisfaction, ensuring high standards of communication.

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Contractor Management: Manage and liaise with contractors for both routine and emergency work, ensuring high-quality workmanship and adherence to health and safety standards.

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Reporting: Prepare and present regular reports on the status of properties, including budgets, ongoing maintenance issues, and project updates. Ensure clients are kept informed of any significant developments or concerns.

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Strategic Planning: Support in long-term planning for building improvements, upgrades, and investments, advising on strategic property management decisions.

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Emergency Response: Act as the key contact for emergency situations or urgent repairs, ensuring the safety and security of tenants and the integrity of the building.

Qualifications & Experience

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Experience: Minimum of 2–3 years’ experience in residential block management or property management, ideally within a managing agent firm.

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Qualification: ARLA (Association of Residential Letting Agents) or IRPM (Institute of Residential Property Management) qualification preferred, but not essential.

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Knowledge: Strong knowledge of relevant property law, health & safety regulations, and service charge budgets.

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Communication: Excellent written and verbal communication skills, with a customer-focused approach and ability to handle difficult situations professionally.

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Technical Skills: Proficiency in property management software, Microsoft Office, and general IT systems.

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Organisational Skills: Strong time management skills, with the ability to manage multiple properties and priorities effectively.

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Problem-Solving: Ability to handle complex situations and resolve issues efficiently and professionally.

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Attention to Detail: Strong attention to detail in managing both the operational and financial aspects of properties.

Desirable Skills

* Previous experience working with high-end or luxury residential properties.

* A strong network of contractors, suppliers, and industry professionals in Central London.

* Knowledge of property maintenance, building regulations, and construction terminology.

Benefits

* Competitive salary with performance-based bonuses.

* Generous holiday allowance.

* Pension scheme.

* Professional development opportunities and support for further qualifications.

* Opportunity to work in a collaborative and supportive team environment.

* Central London office location with excellent transport links.

If you are an experienced and driven Block Manager looking to work in a fast-paced and rewarding environment, we encourage you to apply and join our team in managing some of London’s most prestigious residential properties