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Job Opportunity: Customer Services Officer - Part Time - Temporary Contract ?

Position: Customer Services Officer

Contract Duration: ASAP, 3 Months With the possibility of an extension.

Working Hours: 15 Hours Per Week, Monday And Tuesday 08:45 - 17:00.

Location: SK10 1EA

Pay Rate: £12.18 per hour (PAYE)

Role Overview:

To resolve a broad range of customer inquiries received via telephone to provide an efficient and effective customer experience, resolving as many requests at the first point of contact as possible

Key Responsibilities:

Receive all customer inquiries and service requests via the telephone to resolve as many requests at the first point of contact as possible
Update appropriate IT systems to record and maintain an electronic record of customer details and their service requests
Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day-to-day activities
Manage customer complaints, compliments, and suggestions by the council's procedures
Contribute ideas that create efficiencies or improvements in customer-facing and other processes
Understand and contribute to the overall objectives of Customer Services, including supporting specific campaigns as appropriate, such as encouraging self-service or direct debit payments
Work as a team to provide cover and support to other team members to ensure service delivery is always maintained.Qualifications:

Previous experience in customer service or a related field is preferred.
Strong verbal and written communication skills.
Empathetic and patient approach when dealing with customers.
Problem-solving abilities to address customer issues effectively.
Proficiency in using customer service software and tools.
Ability to work independently and adapt to changing situations.Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases therefore also agreeing to be represented by i-jobs with respect of the vacancy you're applying