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An exciting opportunity for an organised and detail-oriented individual to join a global leader in tools and equipment solutions as an Order Processing Clerk. The role involves ensuring efficient order handling, maintaining accuracy, and providing seamless support within a fast-paced, customer-driven environment.

Client Details

Order Processor / B2B Customer Service, Reading: Our client is a globally recognised provider of professional tools, innovative solutions, and equipment. With a history of reliability and excellence, they serve a wide range of industries, offering high-quality products trusted by professionals worldwide.

Description

Order Processor / B2B Customer Service, Reading:

Accurately process customer orders, ensuring timely and error-free input into the system.

Monitor order progress, liaising with internal departments to guarantee delivery timelines are met.

Communicate effectively with customers regarding order status, updates, and any delays.

Excellent systems skills including a good level of Excel and SAP is highly desirable
Resolve order discrepancies, shortages, or inaccuracies in a proactive and professional manner.

Manage documentation for orders, invoices, and shipment details with a high degree of accuracy.

Collaborate with sales, warehouse, and logistics teams to streamline the order fulfilment process.

Support the preparation of reports related to order processing and fulfilment KPIs.

Maintain excellent customer satisfaction through prompt, professional service.

Profile

Order Processor / B2B Customer Service, Reading:

Previous experience in order processing, sales support, or a similar administrative role.

Strong organisational skills and ability to manage multiple tasks simultaneously.

Exceptional attention to detail with a commitment to accuracy.

Proficiency in Microsoft Office (Excel, Outlook) and order management systems (e.g., SAP, Oracle).

Excellent communication skills, both written and verbal, with a professional demeanour.

Ability to work effectively as part of a team and independently.

Problem-solving mindset with the ability to remain calm under pressure.

A positive, proactive attitude with a focus on delivering exceptional service.

Job Offer

Salary of circa £26,000 and an good package including 1 day a week working from home (if you want this)