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Unified Communications (UC) Engineer
  
Position: UC/Telecoms Support Engineer
Location: Potters Bar, Hertfordshire, UK (Onsite)
Salary: £28,000 - £30,000
  
A smaller, yet very successful, IT and Telecoms Service Provider in Hertfordshire has an exciting new opening for a UC Engineer. You will join their team in supporting telecoms services for high-profile customers. This business partners with leading vendors, offering a plethora of services and solutions across Telecoms (VoIP, Broadband, Ethernet, Mobile) and IT, Cloud, Security, and Digital Transformation. Their customer base increases yearly, leading them to where they are today, one of the UK’s best rated MSPs with an extensive list of clients in the local area and further afield.
  
Your role as a UC Engineer will involve provisioning and supporting telecoms services, including VoIP, broadband, ethernet, and mobile, resolving tickets, assisting the project team onboarding customers, and remote support of users.
  
Key Duties:

Monitor and troubleshoot telecoms issues to ensure minimal downtime
Provide technical support to end-users within the agreed service level
Implement add, moves and changes on VoIP phone systems
Troubleshoot broadband and ethernet connectivity issues
End user mobile support encompassing mobile tariff changes and SIM swaps   
Key Experience:

Proven experience in provisioning and supporting telecoms services, including VoIP, broadband, and mobile (Gamma Horizon, BT One Phone, Vodafone and O2)
Experience configuring broadband routers (Technicolor and Draytek)
Strong knowledge of telecoms infrastructure and equipment
Excellent troubleshooting and problem-solving skills   
Benefits:

Mature environment offering the support you need when you need it, with no micro-management
Progression opportunities into IT Support team
Paid IT Vendor Certifications
Mental Health days
Private Medical cover
Regular team an company wide events
Store discounts, free cinema tickets, phone insurance etc.   
  
If you believe this is a match for you, please apply for much more info