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Customer Service Administrator, Romsey

Part-time – 24 hours per week

Option to work remotely after probationary period

£26,000 per annum pro rata

An excellent opportunity has arisen for a Part-time Customer Service Administrator to join a well-established and growing business based in Romsey.

As a Part-time Customer Service Administrator, you will be responsible for providing exceptional customer service at all times and administrative support within the department.

Main duties of the Part-time Customer Service Administrator

* Process customer orders/hires, produce quotes and update status of jobs/orders efficiently and accurately.

* Monitor order/job status to ensure timely delivery, addressing delays with other departments.

* Liaise with the commercial team about delays/customer dissatisfaction to manage customer communication effectively.

* Ensure orders/jobs are processed according to price agreements and communicate any variances to the commercial team and CS managers.

* Manage after-sales service queries, such as customer returns, credit requests, and feedback whilst completing all relevant documentation.

* Provide face-to-face customer service through occasional site visits

Key competencies of the Part-time Customer Service Administrator

* Previous customer service and administrative experience

* Experience of client interaction via telephone, email, and hard copy documentation

* Excellent attention to detail and accuracy

* Ability to manage time and workload effectively to meet deadlines

* IT literate with sound knowledge of Microsoft Office suite

* Approachable, committed, pro-active and efficient individual.

The role of Part-time Customer Service Administrator is an exciting permanent & part-time opportunity working 24 hours per week with potential to work remotely after successful completion of probationary period.

If you are a confident and highly motivated individual looking to work in an enjoyable and ethical business environment, please APPLY NOW