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Neighbourhood Team Leader
Location: Grimsby / Boston PE21 8RU
Salary: £36,186 per annum
They’re really proud of our career and development opportunities at Lincolnshire Housing Partnership and due to an internal promotion, they’re seeking to appoint a Neighbourhood Team Leader to join them.
They’re offering an excellent salary of £36,186 plus some great benefits.
As a Neighbourhood Team Leader, you will need to be customer focused, coach and motivator, managing a team of Neighbourhood Officers to deliver excellent and innovative customer service, that achieves LHP housing services’ core landlord functions, with a focus on sustaining tenancies and improving quality of life. You will also need to support, coach, motivate and manage a team of Neighbourhood Allocations Officers to create sustainable tenancies for their customers whilst ensuring that a portfolio of properties are let without delay, reducing void numbers and minimising relet times to maximise rental income
They have an agile working policy; therefore, colleagues are able to work from wherever is suitable to complete the task at hand. This might be at home, on site, at their office located in Boston or Grimsby, or somewhere else!
Ideal candidate must live within travelling distance to Boston and Grimsby, Lincolnshire.
What is Lincolnshire Housing Partnership like to work for?
They’re a local housing association with their roots firmly fixed in their Grimsby and Boston communities, many of their colleagues were born in the same areas that they serve. This gives their teams an additional sense of purpose to improve the lives of their customers.
There is a strong sense of togetherness across the organisation, their culture encourages accountability, cross-departmental collaboration and they welcome the opportunity to improve through feedback.
At LHP, they’re committed to creating great homes and strong communities. Their vision for Equality, Diversity and Inclusion is to be an open, inclusive organisation that recognises and respects all their communities and supports everyone to thrive.
What benefits will I get from working for Lincolnshire Housing Partnership?
* An employee wellbeing package worth up to £1200 annually, through their benefits partner Westfield Health
* Discounted Shopping Vouchers through Westfield Health
* Opportunities to learn new skills and knowledge through their fantastic corporate training programme
* A superb employer salary sacrifice pension scheme with up to 12% paid by LHP
* 24 holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first 5 years of service
* The ability to earn additional holiday days through full attendance
* Mental Health First Aiders across the business, let’s be there for each other!
* Career Development & Encouragement
* A family friendly agile working policy
In the role of a Neighbourhood Team Leader, you will lead a team that inspires service excellence acting as a role model for LHP’s vison, values, and business objectives, always ensuring a ‘Customer first’ and ‘One Team’ culture. You will manage a high-performing team in line with LHP’s performance management framework, including ensuring performance meets the standards and KPI’s agreed for quality and efficiency, as well as managing behaviours, and absence.
The post holder will have direct line management responsibility for a Team of Neighbourhood Officers and Allocations Officers and will be directly responsible for ensuring the service is delivered to the highest standard.
They’re looking for a Neighbourhood Team Leader who is a strong enthusiastic leader with commitment to continuous improvement of service delivery and a One Team approach. Demonstratable drive to deliver results through people. Knowledge and/or experience of the performance management cycle and HR processes, including quality of output, behaviours, and absence. Effective internal and external partnership working skills, relationship building, negotiation and influencing. Effective communication skills in individual, group, verbal written, electronic, formal and information contexts.
Ideally you will have one-year relevant experience in the social housing sector.
they would especially welcome applications from those that can demonstrate proven experience of leading a team, motivating, coaching, and developing staff to achieve performance targets and maintain a high level of service delivery. Experience in conducting appraisals, 1 to 1’s and team meetings. Professional qualification in housing and/or customer service with a desire to progress through training and personal development.
Access to own vehicle is required for this role.
To Apply
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