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Are you a Service Engineer looking for a step up into a service manager position?
 
Are you a Service Manager who is looking for a change?
 
Do you want to work for a friendly, people focussed business?
 
Our client, a leading custom design and manufacturing company with a successful track record spanning over 25 years, is looking to acquire the services of a Service Manager to join their Service Team. The company operates globally, catering to diverse industries, and is expanding due to continued growth. As the Service Manager the successful candidate will be responsible for creating and driving strategies based on customer requirements and market data. This is an excellent opportunity to join a well-established business that can offer career progression and development opportunities.
 
Key Responsibilities

Lead and develop the service team to ensure all planned and reactive service requirements are met.
Collaborate with Sales to drive a sales-through-service strategy.
Review and report on service pricing and spare parts pricing against competitors.
Monitor and report on service activities, creating KPI scorecards and identifying risks.
Ensure distributors are supported and trained to operate effectively in their markets.
Act as the main point of contact for major projects, escalations, and customer service in leadership meetings.
Oversee compliance with UK and export regulatory requirements.
Utilise SAP for reporting, data extraction, and supporting service operations.
Coach and Support team members to identify and address staff training.
Carry out regular 1-2-1’s and Set SMART objectives.  
 
Key Skills & Experience

Previous working Technical experience in Metal Detection, Check Weigher and X Ray.
Previous experience in Manufacturing or Servicing.
Excellent communication skills.
Proficiency in Microsoft Word, Excel.
Familiarity with Outlook Email or a similar system.
Experience with CRM systems.
Knowledge of Sage, SAP, or similar accounting software packages.  
Additional Information

Working Monday to Friday, 8.45am to 4.45pm
Office based in Banbury
Free on site parking
25 days annual leave plus bank holidays
Company Pension ( 5%/3%)
Eyecare scheme
Cycle to work scheme  
To express interest in this promising role, kindly forward your latest CV, detailing your present or
most recent remuneration package and any notice period you might have. For a discreet, detailed
discussion about the role, you can reach out to Daniel Marlow at (phone number removed). Alternatively,
connect with us on LinkedIn via the following link: (url removed)