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Location: Hybrid - London

Work Pattern: FTC for 12 months

Security Clearance: Eligible for SC Clearance

The Company:

At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.

Job Spec:

Senior ServiceNow Developer, primarily responsible for configuring, developing, and managing Cloud Governance Processes on ServiceNow. The developer collaborates with global stakeholders and product owners to translate business requirements into technical solutions. The aim is to ensure solutions are delivered promptly and in line with technology standards, while meeting customer expectations.

Responsibilities:

Build technical solutions on the ServiceNow platform based on project needs and process requirements.

Maintain a strong understanding of the overall architecture of ServiceNow.

Translate business requirements into functional designs.

Propose API-based solutions with a focus on usability and automation.

Expertly work on Service Portal and custom applications.

Provide technical insights on ServiceNow’s capabilities and best practices.

Understand the “as-is” processes and recommend toolset changes based on process modifications.

Engage in end-to-end development for specific enhancements or projects.

Collaborate closely with BAs, architects, and platform/testing teams.

Align solutions with the product roadmap to ensure strategic consistency.

Identify areas for process and tooling improvements, providing necessary solutions.

Skills & Experience Required:

Experience with ServiceNow web services and APIs, with expertise in JavaScript and working knowledge of Active Directory, LDAP, SSO, and Workflow Configuration.

Familiarity with web applications, network protocols (e.g., SMTP, POP3), and relational databases.

Proficiency in Angular JS, HTML 5, CSS3, and Bootstrap.

Both client-side and server-side scripting experience.

Experience with ServiceNow Portal and Integration Hub.

Skilled in developing complex widgets, pages, and custom applications using both client and server-side scripting.

Expertise in creating API solutions and reusable scripts.

Proven experience in custom scoped applications development.

Strong skills in writing reports, dealing with version upgrades, and resolving issues with customer expectations.

Education:

8+ years of development experience with ServiceNow.

Strong Service Portal development experience.

Solid technical background in web technologies such as HTML, AngularJS, Bootstrap, CSS, JavaScript, JSON, HTTP, REST/SOAP.

In-depth knowledge of class hierarchy, update set hierarchy, data layers, flows, UI Action/policy, deployment, integration, and SOAP service implementation in ServiceNow.

Experience working with tools like Jira and Confluence.

Proficiency in working in Agile work environments with frameworks such as Scrum or SAFe.

ServiceNow Certified Application Developer.

Knowledge of ServiceNow Core Platform Architecture.

Preferred Skills:

Experience with ServiceNow Service Portal and Integration Hub.

Understanding of UI and UX concepts.

Ability to engage with stakeholders across different business areas.

Familiarity with agile tools like Jira or Azure DevOps for project management.

Basic knowledge of any reporting tools for data analysis.

Strong documentation skills essential for project documentation.

Proficiency with document tools like Confluence, Visio, PowerPoint, Word.

Benefits:

Join a rapidly expanding start-up where personal growth is a part of our DNA.

Benefit from a flexible work environment focused on deliverable outcomes.

Receive private medical insurance through Aviva.

Enjoy the benefits of a company pension plan through Nest.

25 days of annual leave plus UK bank holidays.

Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.

Participate in a generous employee referral program.

A highly collaborative and collegial environment with opportunities for career advancement.

Be encouraged to take bold steps and embrace a mindset of experimentation.

Choose your preferred device, PC or Mac.

Diversity & Inclusion:

Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:

Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.

Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.

Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.

By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.

This role at Amber Labs is a permanent position, and all employees are required to meet the Baseline Personnel Security Standard (BPSS). Please be advised that, at this time, we are unable to consider candidates who require sponsorship or hold a visa of any type.

What Happens Next?

Our Talent Acquisition Team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary