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Telephone Collections Agent - up to £26,000 (Dep on exp)

OTE £30,000 #INDCB

Location: S3 Sheffield

Hours: Working shifts between 8am to 8pm - Monday to Friday

The Company:

They work with some of the largest retail, banking and commercial businesses around the UK to help recover overdue debts and arrange payment solutions, helping people clear their debts.

The Role:

You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts
Handling difficult conversations in a sensitive and professional manner with customers over the telephone
Entering accurate records of conversations and payment agreements into a customer database
Following processes and guidelines regarding debt collection
Working in an open plan, contact centre environment - achieving personal and team targets
Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around

The candidate:

Previous experience working in a call centre or credit control type role is important
Clear and confident communications skills - both writing/data entry and over the telephone
Being comfortable working to targets - earning more money based on your achievements
Strong IT skills - we use different technologies and systems and need you to pick these up quickly
Happy to make outgoing telephone calls to customers - on occasions these can be difficult conversations
Problem solving abilities - able to ask the right questions to get the information you need