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Are you a detail-oriented individual with a passion for customer service? Our client is seeking a Customer Support Advisor to join their dynamic Customer Support team in Swadlincote.
* Annual salary of £25,000
* Flexible working options
* Enhanced pension scheme
The Role:
As a Customer Support Advisor, you will:
* Accurately process allocated orders, ensuring they meet the expected error rate target.
* Work collaboratively to ensure all orders are processed by the end of the day.
* Handle incoming and outgoing customer calls efficiently.
* Support a dedicated sales area, managing orders through the production process and keeping customers informed of delivery changes.
* Address after-sales issues, including complaints and queries, promptly and effectively.
* Maintain high customer service standards by coordinating and responding to queries quickly.
* Follow stock returns procedures and complete goods returns as necessary.
* Provide relevant product knowledge to answer customer and in-house queries.
* Support low-spending accounts to drive sales growth.
The Candidate:
The ideal Customer Support Advisor will have:
* Previous experience in a busy customer service or sales environment.
* Strong time management and task prioritisation skills.
* High accuracy and attention to detail.
* Ability to deliver excellent customer service via telephone and email.
* Proficiency in using systems and sales platforms, ideally Microsoft Dynamics.
The Package:
The Customer Support Advisor role offers an attractive package, including an annual salary of £25,000. Additional benefits include a cycle-to-work scheme, Employee Assistance Programme, Employee Discount Scheme, enhanced pension, flexible working options, and a Health and Wellbeing Programme.
If you are an experienced Customer Support Advisor with a keen eye for detail and a passion for delivering exceptional customer service, this could be the perfect role for you. Apply now to join a leading company in the construction industry and take the next step in your career.
If you are interested in roles such as Customer Service Representative, Sales Support Advisor, Customer Care Specialist, Client Support Coordinator, or Customer Relations Advisor, this Customer Support Advisor position could be an excellent fit for you