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Temporary Administrator

The Temporary Administrator acts as a key liaison between clients, creditors, and internal teams, ensuring timely and accurate resolution of tasks and queries via various communication channels. The role is based in a high-volume, process-driven environment requiring excellent attention to detail, communication skills, and system navigation.

Job Details:

* Location: Leeds City Centre

* Day Pay Rate: £13 per hour

* Job Type: Temporary

Duties and Responsibilities:

* Admin focused role

* Investigate discrepancies in client data or task flow.

* Take appropriate action or escalate to the correct team.

* Accurately update CRM and internal systems (Including Excel) with client and creditor data and information. Handling of Bank statements and other sensitive financial information.

* Collecting data from clients in relation to their debt, to create an income and expenditure report to create a budget.

* Offer guidance and support to individuals struggling with debt, helping them understand their options and navigate the debt management process.

* Show empathy, compassion and resilience with clients.

* Maintain accurate records of all communications, payments, and other relevant information related to the debt management plan.

* Ensure that all actions are compliant with relevant regulations and guidelines.

Candidate Requirements

* Prior experience in a high-volume, client-facing environment (essential)

* Previous work in a regulated or compliance-focused setting (desirable).

* Familiarity with Microsoft Office applications, including Word, Excel, Outlook, and Teams (essential).

* Experience navigating multiple systems simultaneously (essential).

* Strong written and verbal communication.

* Attention to detail and accuracy.

* Able to work under pressure and manage strict deadlines.

* Problem-solving and initiative when facing unexpected issues.

* Ability to work independently and collaboratively.

* Professional, empathetic, and client-focused manner.

* Able to prioritise and adapt to changing workload demands