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IT Support Specialist

We are looking for a proactive IT Support Specialist to join our small team. The ideal candidate will have a strong background in networking, software troubleshooting, and system administration, with a passion for delivering excellent customer service.

Key Responsibilities:

* Provide technical support to end-users for software and hardware issues.

* Configure and maintain firewall settings to enhance network security.

* Use Microsoft Excel for data analysis and reporting.

* Administer IT systems, including Active Directory, DHCP, and PowerShell scripting.

* Deliver excellent customer service and clear communication.

* Use Microsoft Office suite (Excel, Word, Outlook) for documentation and correspondence.

Core Technical Skills:

* Install and configure IT hardware and software.

* Proficient in Microsoft operating systems (Windows 7 and above).

* Experience with Windows Server environments (2012 R2 and later).

* Strong understanding of Active Directory, DHCP, DNS, and Group Policy.

* Troubleshoot hardware, software, and networking issues.

* Experience with Exchange, Office 365, and PowerShell.

Personal Qualities:

* Work within policies, regulations, and procedures.

* Strong attention to detail and problem-solving skills.

* Manage workload effectively under pressure.

* Team player with excellent communication skills.

* Work independently with minimal supervision.

* Calm and professional when handling problems.

Preferred Experience and Certifications:

* Microsoft 365 and Office 365 migration and management.

* Microsoft Azure implementation and certification.

* Proficiency in Hyper-V configuration and management.

* Deploy and manage antivirus, backup, and firewall solutions.

* Awareness of cybersecurity practices and GDPR compliance.

If you believe you have the skills and experience to offer, we encourage you to apply