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Job Title: Operations Manager – Home Delivery Fleet

Location: Stevenage

Reports To: Operations Director

Travel Requirements: Travel to Bury St Edmunds and Deeside

Company Overview:

VMS (Fleet Management) Ltd is part of the fast growing VMS Automotive Group offering a range of services comprising of Contract Hire & Fleet Management, Accident Management as well as offering Maintenance Services from our inhouse workshops and a leading provider of transport refrigeration systems, air conditioning solutions and converting panel vans into commercial, refrigerated vehicles.  VMS Automotive operate nationwide with workshops and vehicle hire sites throughout the UK with our Head Office based in Stevenage and our Operations centre based in Bury St Edmunds. As a result of our continued growth, we are looking for additional team members to join our team to help us continue providing outstanding service to our customers.

Role Overview:

We are seeking an experienced and dynamic Operations Manager to oversee the home delivery fleet operations for Iceland Supermarket. The role will be based primarily at our Head Office in Stevenage, and will involve managing key operational aspects of the fleet. This includes ensuring vehicle compliance (MOT, servicing, and refrigeration maintenance), minimizing vehicle off-road (VOR) time, and liaising with both internal teams and the client to ensure smooth fleet management. The successful candidate will build and maintain strong relationships with our client, suppliers, and colleagues. They will also support the Woolpit-based operations team and provide remote support to the administration team based at Iceland’s head office in Deeside. Occasional travel to Iceland’s head office in Deeside and our own head office in Stevenage will be required.

Benefits

22 days per annum rising to 23/25 days on length of service plus usual bank holidays, Employee referral scheme offering £300 - £500, discount on vehicle hire, Specsavers Eye care vouchers, various discounts with well known brands and discounts with selected automotive companies.

Key Responsibilities:

Manage day-to-day fleet operations for supermarket home delivery vehicles.

Ensure full compliance with vehicle regulations, including MOTs, servicing, and refrigeration maintenance.

Minimise VOR (Vehicles Off Road) time through proactive management and coordination with relevant teams.

Act as the primary point of contact for Supermarket client regarding fleet operations, building strong, effective client relationships.

Collaborate with suppliers and service providers to maintain fleet efficiency.

Provide support and leadership to the Woolpit-based operations team and operational support to the team at Iceland's head office.

Work closely with the Operations Director to align with company goals and ensure smooth operational performance.

Travel occasionally to clients head office in Deeside and VMS’s head office in Stevenage for meetings and support.

Key Skills & Experience:

Proven experience in fleet or logistics management, preferably within a home delivery or retail environment.

Strong understanding of vehicle compliance, including MOTs, servicing schedules, and refrigeration maintenance.

Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, suppliers, and team members.

Strong problem-solving skills, with the ability to manage VOR and other operational challenges effectively.

Ability to work collaboratively with a diverse team across multiple locations.

Flexibility to travel occasionally as required.

Technical knowledge from a vehicle maintenance and repair perspective.

Qualifications:

Relevant qualifications in fleet management or logistics are desirable but not essential.

A full UK driving license is required.

If invited to interview, you will need to provide as evidence of your right to work in the UK, the following documents:

Passport (plus (url removed) share code confirming eligible to work in the UK if non UK passport)

Driving licence/CPC card/Digi card

Proof of Address x 2

OR

Birth Certificate and National Insurance Number on an official document.

Proof of Address x 2

Due to the nature of the role, we are not accepting applicants who reside outside of the UK.

No Agencies