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General Manager – Boutique Hotel, Events Operations, and Residential Portfolio

Location: Southampton
Reports to: Owner/Director

About Us

Maison Carlton (No. 4 Carlton) is a distinguished boutique luxury hotel (with 9 rooms only), renowned for its unparalleled service, elegant design, and bespoke guest experiences. Adjacent to this, No. 3 Carlton is a dynamic office and events space catering to high-end corporate and private clientele. Additionally, the company oversees a portfolio of over 10 residential properties under full estate agency management.

We are seeking an entrepreneurial and commercially driven General Manager who will take full ownership of all operations and drive profitability, growth, and excellence across the hotel, events space, and residential portfolio.

The Role

This is a unique opportunity for a self-starter with a proven track record in hospitality, events, and property management. The General Manager will be responsible for leading all aspects of the business, from driving new business and managing budgets to delivering exceptional guest experiences and ensuring seamless property management. This individual must thrive on taking full ownership of operations, developing strategic opportunities, and achieving financial success.

Key Responsibilities

Strategic Leadership

* Take 100% ownership of the operations for No. 4 Carlton, No. 3 Carlton, and the residential lettings portfolio.

* Develop and execute strategies to grow revenue streams across all business areas.

* Establish and maintain a strong market position for the boutique hotel, events space, and residential services.

Business Development and Growth

* Proactively generate new business opportunities for the hotel and events space

* Build and nurture relationships with key stakeholders, including corporate clients, event planners, and property owners.

* Leverage marketing, sales strategies, and partnerships to drive occupancy, bookings, and tenant acquisition.

Operational Excellence

* Ensure day-to-day operations of the boutique hotel meet luxury standards, delivering an exceptional guest experience.

* Oversee the smooth running of the events space, ensuring high-quality delivery for clients.

* Manage the residential lettings portfolio, ensuring tenant satisfaction and maximising rental income.

* Develop and implement operational processes to enhance efficiency and align services across the business.

Financial Management

* Take full accountability for profit and loss, budgets, and financial reporting.

* Create and manage budgets across all operational areas, ensuring cost-effectiveness and revenue optimisation.

* Regularly review financial performance and implement strategies to achieve or exceed targets.

Team Leadership

* Recruit, train, and manage a dedicated team to deliver excellence across all business areas. Lead by example, fostering a culture of accountability, innovation, and high performance. Motivate the team to consistently achieve operational and financial goals.

Customer and Tenant Experience

* Uphold the highest standards of service and professionalism across all customer and tenant interactions. Address and resolve escalations promptly, ensuring a positive resolution.

* Continuously improve the guest, client, and tenant experience through feedback and innovation.

Qualifications and Skills

Essential

* Proven experience in a senior leadership role within hospitality, events, or property management. Strong business acumen, with a track record of managing P&L, budgets, and driving financial performance.

* Self-starter with the ability to generate new business and revenue streams. Demonstrated ability to manage diverse operations, including boutique hotels and residential portfolios.

* Exceptional leadership and communication skills, with the ability to inspire and manage a multi-disciplinary team. Strong organisational skills and a hands-on approach to problem-solving.

Desirable

* Experience in luxury hospitality or boutique hotel management.

* Knowledge of estate agency practices and residential lettings management.Established network within the hospitality, events, and property sectors.

* Proficiency in operational and financial management software.

What We Offer

* A unique opportunity to oversee and grow a diverse portfolio of luxury and commercial operations.

* A dynamic and supportive work environment where your ideas and leadership will make a direct impact.

* Professional growth opportunities within a company focused on excellence and innovation