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Job Title: Customer Service Administrator
Location: Outskirts of Hassocks - must have access to a car due to the office location
Salary: £25,000 - £26,000
Hours: Monday - Friday, 37.5 hours per week

Are you a personable, customer-focused professional seeking your next opportunity? Our client is on the lookout for a Customer Service Executive to join their dynamic team. This is your chance to make a real impact by delivering exceptional customer experiences and contributing to a growing company's success!

Role Responsibilities:

Provide five-star customer service to existing and prospective clients.
Manage incoming calls and emails, promptly addressing customer inquiries.
Build strong relationships with customers to understand their needs and offer tailored solutions.
Maintain accurate and detailed records of customer interactions.
Identify opportunities to upsell and cross-sell products and services.
Collaborate with team members to resolve more complex customer issues.
Stay up-to-date with product knowledge to offer accurate information.
Adhere to company policies while ensuring outstanding service delivery.

What You'll Bring:

Experience: Previous customer service experience within an office environment.
Skills: Exceptional communication, interpersonal, and problem-solving abilities.
Attributes: Positive attitude, calm under pressure, and quick-thinking.
Tech-Savvy: Comfortable using CRM systems and proficient with computers.
Logistics: Must be a car driver due to the office's remote location.

What's in It for You?

A competitive salary with regular performance-based reviews.
Comprehensive training and ongoing support for professional growth.
Clear opportunities for career progression within a growing organisation.
A supportive and inclusive workplace where your contributions are valued.If you're passionate about delivering exceptional customer service and are eager to grow in a dynamic environment, we want to hear from you. Apply now and take the first step toward joining our client's exceptional team!

Office Angels is an equal-opportunity employer acting as a recruitment agency for this role.

Note: Due to the volume of applications, if you have not been contacted within five days, please assume your application has not been successful. For more opportunities, visit our website: .

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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