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Support Desk Co-Ordinator(SDC), Runcorn.

Effective allocation and management of incidents to field engineers, including the efficient use of logistical and field engineering resource. The SDC is also responsible for maintaining customer awareness and progress of nominated Incidents. The SDC must be highly organised to manage their workload, have a minimum of 10 years’ experience in a similar role and be flexible to existing working processes.

Excellent PC and Telephone skills are required.
The ability to maintain a clear thought process when under pressure.
Excellent organisational skills.

Effective utilisation of Logistics resources to meet cost targets

Ongoing feedback to the customer both internally and externally via voice and system updates to manage customer expectations on fault resolution.
Report Writing within the timescales to meet contract objectives

Ongoing feedback to the customer both internally and externally via voice and system updates to manage customer expectations on fault resolution.
Report Writing within the timescales to meet contract objectives

Technologies used Wifi, CCTV, Tablet, People Traffic Camera, ePos, Network Cabling,
AV and EAS / RFiD.

Salary is negotiable aligned to experience.

40 Hours per week (Apply online only) Mon-Fri plus on call once every 2months (incl.weekend)