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Senior Claims Handler (Repair)
We are currently recruiting for people with claims experience specializing in operations repair, to work on a hybrid basis in the centre of Newcastle under Lyme.

Where: Hybrid with our Newcastle under Lyme office, ST5 (3 days office based, 2 days from home)

When: Monday - Friday, 8am to 8pm, core hours are 9:00am to 5:30pm. Some Saturdays on a rota basis and occasionally a bank holiday.

Salary: £22,500 - £25,000 DOE
Have you worked in insurance claims before?
Dealt with property or household claims?
Are you looking for a new job where you can progress and grow within your career?

What you will be doing:

Responsible for a caseload of claims, where you will run the repair journey for the customer and be their key point of contact
Planning the claim journey and next steps at all times and agree these with the contractor and customer.
Use a variety of communication approaches to build rapport and a positive relationship to help manage the customer predicament and deliver the right outcome
Provide coaching and support to contractors, advising them on policy queries
Review and approve contractor variations or estimates from third party suppliersWhat we need from you:

Previous Insurance industry experience (household)
Cert CII desirable but not essential
Previous customer service experience
Good IT skills with the ability to use multiple systems (Microsoft, bespoke packages)
Interested?
Contact Maggie via (url removed) or call (phone number removed) for more information