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TeamJobs are looking for a Customer Support Manager! The ideal candidate will be happy travelling to either the Bournemouth or Newcastle office on an occasional basis.

About Our Client
They are a global leader in delivering data-driven insights to the construction industry. As the construction industry faces evolving complexities and shifting priorities, they are here to help it navigate change with cutting-edge technology and industry-leading insights.

Their mission? To empower businesses to sell more effectively, operate more efficiently, and build sustainably, creating a better world for everyone.

The Role
Our client is looking for an experienced Customer Support Manager to lead the Client Support Team across the UK and Ireland. You'll play a pivotal role in shaping their customer service strategy and ensuring their position as an industry leader in delivering exceptional client experiences.

Responsibilities

Drive client retention through exceptional customer experiences.
Develop proactive processes for client onboarding, training, and support.
Take ownership of customer issues, seeing problems through to resolution.
Create and harmonise service procedures, policies, and standards.
Maintain accurate records and document customer interactions.
Analyse service performance and generate actionable reports.
Recruit, mentor, and develop high-performing customer service agents.
Stay updated on industry trends and implement best practices.
Optimise resources to meet qualitative and quantitative targets.
Oversee budget adherence while achieving service goals.Skills and Experience

Proven track record as a Customer Support/Service Manager in SaaS or Business Information.
Expertise in change management and strategic planning.
Strong knowledge of management techniques and customer service tools.
Awareness of emerging technologies and industry applications.
Exceptional leadership, communication, and client-facing skills.
Salesforce experience is highly desirable.
Willingness to travel to offices in Newcastle, Bournemouth, and occasionally Ireland.Benefits

25 days annual leave, plus bank holidays (with the option to buy or sell up to 5 days).
An additional day off to celebrate your birthday.
Competitive pension contributions.
Life assurance and income protection.
Volunteering opportunities to give back to the community.
Access to an employee assistance program for support when you need it.
Cycle-to-work scheme for a greener commute.Apply now!

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