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Our client being an Accident Management company who handle Motor Fire, Theft and damage claims, including negotiation of third-party claims, from validation to payment, on behalf of Motor Underwriters, are looking to recruit into their fast growing business.

The role requires excellent customer skills. You will have the ability to work independently and provide the customer with clear advice to support them through the claims process.

Key skill will include:
• Able to well work under pressure and meet agreed deadlines.
• Flexible, adaptable to change and always looking for ways to improve what we do.
• Have a positive outlook and be able to self-motivate.
• Good level of numeracy.
• Excellent technical knowledge to determine liability.
• Awareness of motor Fraud indicators.
• Awareness of risk factors for large loss/ catastrophic claims and escalation process.
• Knowledge of jurisdictional differences in Scotland North, Southern Ireland and
Channel Isles.
• Ensure all Policy and procedure documents are read and understood
• Identify your own training needs and to request appropriate training to meet own
performance targets.

Key Duties
• To pro-actively manage a caseload of policy holder and third party claims through to
conclusion.
• New claims to be actioned within 24 hours of receipt using the clients agreed validation process.
• Identify recovery opportunities and action in accordance with the agreed process.
• Record MI (management information) for case load management.
• Answering enquiries by phone, using the correct greeting and DPA procedure.
• Dealing with enquiries via e-mail and in writing and responding in clear and straightforward terms.
• Escalate any expression of dissatisfaction in accordance with agreed complaints process. Ensure each case handled meets the customers’ expectations and clients SLA.
• Ensure that claim reserves, payments and Large Movement Reports are calculated correctly and in accordance with client’s procedures and service standards.
• Investigate and resolve claims in a professional timely and pro-active manner.
• Triage of court summons, instructing/liaising with solicitors. Providing non delegated case instructions.
• Use relevant motor case law to support case strategy and keep up to date with newly
reported cases.
• Instruct where necessary enquiry agents where more detailed investigations required